Market and Opinion ResearchSocial and Mainstream Media MonitoringPublic Affairs Community and Stakeholder EngagementEmployee Workshops and SurveysInvestigative Services
Having one of the top opinion researchers in the country at DART provides CEOs and their teams with unparalleled experience and insight. With 35 years of polling on virtually every issue, sector, or situation, it is a truly value-added service. Whether it’s a survey to learn about an audience, test and rank communications messages, understand how to approach a market with a new venture, get the pulse of employees and stakeholders, release a public opinion poll to the media, test perceptions in numerous countries, get the goods on usage and attitudes of your product or services, conduct online or face to face focus groups, or carry out elite interviews, DART can a provide full service menu—from questionnaire construction to fielding to data to interpretation and presentation with recommendations. That’s not a list: it’s just experiences and insight.
There used to be a saying that a lie can be halfway around the world before truth can get its pants on. Today, that’s not just a saying, it’s a reality. DART has a superior product that allows you to identify and analyze—quantitatively and qualitatively—what both social and main-stream media knows, is doing, or saying about you, your organization, the issue or name you or someone else is dealing with—just about everything and everybody on everything, anywhere. With reports delivered up to two times daily, you can know what’s in the internet ether for knowledge or action. This is made to measure—no matter how large by scope or geography, or narrow a term, issue, or location. And because geo-data tags are used less and less, you need a better breadth and depth to capture the nuance. We’ve monitored for clients on every dimension—from cross-border tariffs to corporate reputation and a brewing boycott to an orchestrated attack after some imprudent Tweets. And we don’t just add up the volume and where it’s coming from, we mentor you on how to look at it and provide actionable interpretations. That’s not a list: it’s just experiences and insight.
It’s citizen engagement at street level. It’s having the apparatus that can go out and consult in a very meaningful way with community audiences about a topic, issue or potential activity and return with insights that help maneuver a potentially tricky terrain. And, there’s a load of logistics involved and the imperative to make people aware that it’s happening. DART builds the plan, identify the venues, advertise the events, guide the in-person charettes, gather the input, write the findings report and help guide the implementation.
Nowadays, this is usually a critical step in a bigger strategic initiative where the broader community gets a say in what may well affect them next door—like a marijuana grow-op, an energy from waste incinerator, a new social housing complex, a taller than average neighborhood condominium, or a new transportation corridor. And, it can involve face to face, one-on-one interviews with key stakeholders who must be consulted with to make their input part of the process. This is not just about listening and learning. It’s about a credible process that in and of itself helps get critical buy-in. That’s not a list: it’s just experiences and insight.
Listening, thoughtfully, to the unvarnished thoughts and opinions of employees is rare because they hold back in front of people they know; especially those who might have an impact on their work life or future. That’s why DART acts as a third party through workshops, charrettes, and surveys, to listen to the things that are often least said. We also know the trigger words to get people to talk and the right questions to ask so that you get to the heart of something that really, really matters. It’s often a subtle difference like measuring employee satisfaction versus whether they feel vital and engaged.
But, then what do you do with that information? Our experience straddles the listening and the doing to move things ahead. We see the workplace differently than most people managers; we view it as engine room to inform the strategic aims of where you want to go and what you want to be. And, we put a great deal of onus on the transparent and trustworthy input to deliver demonstrative, measurable output. When you have a process that employees trust will provide better workplace and personal outcomes, the engagement becomes a buy-in adhesive that few other things can accomplish. That’s not a list: it’s just experiences and insight.
When necessary, DART retains the services of one of Canada’s leading investigative and risk assessment firms that has federally approved Investigative Body Status granted by the Government of Canada. These are former intelligence service personnel and police officers who are experts when needed to determine the truth, gather, and secure all the evidence possible, protect assets, and ensure the facts are presented with integrity and in a professional and credible manner. They work discreetly and seamlessly with corporate or outside legal counsel—and often with the DART crisis communications team. And, when needed, they can even watch over and protect you or someone else.
The experience of this group in working with C-Suite executives is formidable in providing workplace investigations concerning allegations involving human rights, harassment, and discrimination, workplace safety and insurance, fraud and employee investigations involving undercover operations and surveillance, high risk terminations, intellectual and trademark infringement, copyright and patent investigations, counterfeit, and piracy investigations, market intelligence, anton pillars and mareva inunction, due diligence and financials, corporate intelligence analysis, anti-money laundering and compliance, background screening of employees and vendors and theft and bribery investigations. They have also performed close security operations for C-Suite leaders and others who need that type of assurance. That’s not a list: it’s just experiences and insight.
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